Customer Service Representative III Lead

Amynta Agency•Hunt Valley, MD

2d•Onsite

About The Position

We are currently hiring for the position of Customer Service Representative III Lead at our Hunt Valley, MD location. The Customer Service Representative III Lead processes requests for title documents received via email and phone, as well as client requests, responding professionally and accurately to those inquiries. The compensation for this position is $20.00 per hour, with possible opportunities for overtime.

Requirements

HS Diploma or General Education Degree. (GED)
2-4 years’ Call Center Rep experience a must.
Excellent written and verbal communication skills.
Strong attention to detail.
Strong listening and reading comprehension skills to handle incoming inquiries.
Ability to analyze data and present recommendations based on outcomes of analysis.
Strong work ethic and excellent time management skills.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Willingness to work non-traditional shifts which meet the needs of the team and company.
Ability to perform under minimal supervision.
Accurate keyboarding skills.

Responsibilities

Ability to listen and respond appropriately and professionally to calls and emails regard title issues and inquiries.
Ability to interact appropriately with client contacts, auto dealers, DMV representatives to resolve questions or customer service issues.
Ability to maintain various client requirements and act accordingly for multiple clients at one time.
Complete various title transactions within the full title management scope (releases, pulls, corrections, duplicates, etc.).
Review account and title histories and provide thorough, accurate updates to clients including title status, password resets, billing questions.
Work exception accounts and reporting, determine root cause and take appropriate actions for resolution based off client/scenario/timing.
Ability to look deeper into an account or issue and identify potential system or process issues.
Escalated follow-up and situational accounts.