Customer Service Representative - (FT)
About The Position
Dal-Tile is currently seeking an exceptional Customer Service Representative II to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.Primary ObjectiveTo ensure effective and efficient coordination between the Company and its customers with a high level of service and support.Primary Function and Scope:Provides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.Responsible for keying in orders, processing faxes and preparation of reports.Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.Participates in special projects and performs additional duties as required.
Requirements
- High School Diploma or GED equivalency required
- 3+ years call center or customer service experience
- Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization
- Good voice quality that is conversational and professional
- Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards
- Ability to demonstrate strong organizational and problem-solving skills
- Ability to demonstrate strong interpersonal relationship-building skills
- Moderate level of computer skills in Word and Excel
- Detail-oriented with the ability to multitask, manage priorities, and manage time effectively
- Ability to work in a fast-paced environment
Nice To Haves
- Focus on customer account management preferred
- Prior textile industry knowledge is preferred
Responsibilities
- Servicing walk-in customers
- Answering customer inquiries
- Providing samples
- Completing sales transactions
- Order entry
- Order inquiry
- Product information
- Order status
- Pricing
- Stock check
- Transportation management
- Keying in orders
- Processing faxes
- Preparation of reports
- Addressing customer inquiries and order issues from order entry to order delivery
- Participating in special projects
- Performing additional duties as required
Benefits
- Competitive salary
- Comprehensive benefits package
- Career opportunities
- Environment of creativity and growth
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
