Customer Service Representative II (Central Branch Location/2nd Floor Special Services)

Harris County•Various Locations, TX

9d•Onsite

About The Position

The Harris County Tax Assessor-Collector’s Office is seeking enthusiastic, detail-driven, customer-focused Customer Service Representatives for openings at Central Branch locations. The Customer Service Representative is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the Registration and Title System (RTS) automated system, handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner. This is an in-office position, and transactions are completed in RTS, the state-wide software. Remote work options are not available, unless authorized to process backlog.

Requirements

All applicants must register for and complete the HRT Clerical Skills Test with a typing speed of 30 wpm and 80% accuracy.
High school diploma or GED equivalent from an accredited institution within the U.S.
Minimum of one (1) year of customer service experience.
Must be able to pass state-required RTS training prior to performing duties at the service window.
Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.
Ability to maintain a positive attitude and provide excellent customer service.
Ability to work independently or as part of a team in a dynamic environment.
Ability to work in a fast-paced, public-facing, and stressful environment.
Error Detection and Report Review: Demonstrates exceptional attention to detail in reviewing all documents related to vehicle registration and title, ensuring accuracy and identifying discrepancies or errors.
Time Management and Prioritization: Exhibits strong time management skills, effectively prioritizing tasks to meet deadlines and maximizing productivity.
Cash Handling and Financial Accuracy: Ensures precise handling of cash transactions, safeguarding company resources and minimizing financial discrepancies.
Customer Service: Delivers outstanding customer service by addressing inquiries and resolving issues with professionalism and empathy.
Fraud Detection: Possesses a fundamental understanding of fraud prevention techniques and documentation authentication processes, with the ability to identify potentially fraudulent activities and verify the authenticity of documents to ensure compliance with company policies and industry standards.
Personal Computer (PC) experience, with proficiency in Microsoft Office Suite.
Excellent reading comprehension and verbal/written communication skills.
Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.
Must be able to adhere to office confidentiality requirements regarding customer and department information.
May provide branch support at other branch offices, as necessary.

Nice To Haves

Minimum of two (2) years of customer service experience.
Prior experience to include cash handling from retail, banking, or a similarly situated operations environment.
Prior experience with vehicle registration, titling, or licensing services.

Responsibilities

Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals.
Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report.
Safely securing document in the vault overnight.
Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
Complete required auto-related training modules and cross-train in other sections to meet organizational needs.
Attend training sessions upon request to stay up to date on relevant knowledge and best practices.
Processes payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are balanced to the exact dollar amount.
Other duties as assigned.