CUSTOMER SERVICE REPRESENTATIVE II

Arizona Department of Administration • Phoenix, AZ

3d • Hybrid

About The Position

This position will be responsible for answering and handling general information calls to the Arizona Barbering & Cosmetology Board. Call types include licensing, payment, and compliance questions. This position may be available for remote work within Arizona (1 day per week in the office/hoteling, Wednesdays).

Requirements

• Business English to include proper sentence structure, grammar and punctuation
• Knowledge of Arizona Barbering & Cosmetology Statutes, rules, and regulations
• De-escalation techniques
• Problem resolution
• Google Suite
• Proficiency with technology, especially computers, software applications, and phone systems
• Communicating effectively while actively listening to others
• Conveying rules regulations, laws, policies, and procedures
• Responding to customer service complaints/problems
• Applying world class customer service techniques
• Typing at least 45 words per minute
• Critical thinking and reasoning
• Work in a busy call center environment with time constraints, high call volumes, and stressful conditions
• Perform phone interview while simultaneously inputting information into a database
• Resolve difficult customer service complaints/problems
• Accept responsibility for work product and outcomes
• Maintain a professional demeanor at all times
• Sit for long periods of time

Nice To Haves

• Previous call center experience

Responsibilities

• Perform research and accurately enters data in the Cosmetology and Barber database
• Consults with leaders to ensure information provided to callers is accurate
• Answers incoming calls to the Arizona Barbering & Cosmetology Board
• Provides accurate, high quality responses to questions and inquiries
• Call types include licensing, payment, and compliance questions

Benefits

• Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance
• Life insurance and long-term disability insurance
• Vacation with 10 paid holidays per year
• Health and dental insurance
• Retirement plan
• Sick leave
• Paid Parental Leave pilot program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed