Customer Service Representative II , Phoenix, AZ (Hybrid)

SunSoft Online • Phoenix, AZ

4d • Hybrid

About The Position

SunSoft Online is seeking a Customer Service Representative II for a contract opportunity with an Arizona state agency. In this role, you'll support a division that addresses client concerns on behalf of the agency's director, operating in a confidential, neutral, and professional manner. You'll enter customer concerns into Salesforce (received via phone, email, and an online web form), direct concerns to the appropriate programs, and research information to resolve issues.

Requirements

• Proven experience as a Customer Service Representative or in a similar role
• Excellent communication, interpersonal, and problem-solving skills
• Proficiency in Google Suite and other relevant computer applications
• De-escalation skills
• Patience, a positive attitude, and the ability to multitask and manage time effectively
• High school diploma or equivalent

Nice To Haves

• Salesforce experience

Responsibilities

• Enter customer concerns into Salesforce, received through email, voice messages, and an online web form
• Use critical thinking to direct concerns to the appropriate programs
• Research information to address a range of issues
• Listen to and transcribe voicemail messages from clients
• Perform other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED