Customer Service Representative II

Oklahoma Office of Juvenile Affairs • Tecumseh, OK

14d • $33,555 - $33,555 • Onsite

About The Position

The Office of Juvenile Affairs is hiring a Customer Service Representative at Central Oklahoma Juvenile Center in Tecumseh, Oklahoma. The role requires knowledge of telephone or communications equipment and the ability to handle confidential work. The position supports daily operations through monitoring and supervising youth, conducting resident counts, and directing daily activities.

Positions in this job family establish contact with internal and external customers, provide requested information or assistance about agency services, and direct requests to the appropriate staff when needed. Duties may involve operating telephone and communications equipment, including switchboards, communications consoles, and telefax machines, and issuing equipment and supplies. Responsibilities vary by level, unit, and organization.

Requirements

• One year of experience in sales, public contact work, handling and processing mail, or general office clerical work, plus one additional year of experience in customer service, mail room operations, or technical clerical work; or an equivalent combination of education and experience.
• Knowledge of methods and procedures concerning public contact, telephone procedures, spelling, punctuation, grammar, arithmetic, the program or services provided, applicable laws and rules, and training techniques.
• Skill in operating office equipment, including computers.
• Ability to work with customers; gather data and facts; keep records; communicate effectively orally and in writing; and provide leadership on assigned projects or teams.
• Ability to multitask, adapt to demanding and changing timelines, handle confidential information with discretion and sensitivity, and work collaboratively in a team environment.
• Valid Oklahoma driver’s license required to operate state-owned vehicles.
• Must pass OSBI and FBI background checks.
• A 12-month trial period is required.

Responsibilities

• Supervise employees who provide services and information to customers, and train staff.
• Respond to requests for informational materials, research and fulfill requests, and maintain adequate inventory of materials.
• Prepare notices of statements, send copies to customers, reconcile billing discrepancies, and issue reminder notices.
• Maintain inventory and other records, purchase necessary materials, set up displays, keep the work area clean, and sell merchandise.
• Receive customers and visitors, answer telephone calls, provide requested information and services, and direct requests to appropriate staff.
• Provide information and services using advanced technological equipment.
• Respond to questions about agency or program policies and procedures, and develop procedures for daily activities.
• Prepare mail and parcels, sort and distribute mail, and use scales and meters to determine postage.
• Screen, examine, and verify documents for correctness, appropriateness, adequacy, and compliance with requirements; follow up on requests or discrepancies.
• Monitor and supervise youth, conduct resident counts, and direct daily activities.
• Support the agency’s mission, vision, values, standards, policies, procedures, confidentiality standards, and code of ethical behavior.
• Adapt to changing timelines, maintain discretion and confidentiality, and collaborate effectively with staff.

Benefits

• Generous state-paid benefit allowance to help cover insurance premiums.
• Choice of health insurance plans with no pre-existing condition exclusions.
• Flexible spending accounts for healthcare and dependent care expenses.
• Retirement savings plan with a company match.
• 15 days of vacation and 15 days of sick leave in the first year for full-time employees.
• 11 paid holidays per year.
• Employee Assistance Program.
• Longevity bonuses.
• Training opportunities and continuous learning and development for CEU requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed