Customer Service Representative II

American Carpet South•Hudson, NH

18d•Onsite

About The Position

The primary role of the Customer Service Representative II is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.

Requirements

You understand and know what it means when people say “Teamwork makes the dream work”.
Working overtime and/or weekends does not worry you.
You are organized and like everyone to keep things as such.

Nice To Haves

You have worked in a Call Center environment and loved it.
You find joy in speaking with customers over the phone and are eager to find them the resolution needed.
You also like to push yourself in the number of calls you can accomplish per day.
Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
You value customer service and understand what it means to SAY YES to the customer.
You are not afraid of challenges and adapt to changes in processes.
You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn).
Problem solving is something you call yourself a pro at.

Responsibilities

Making and receiving a high number of scheduling calls.
Verifying purchased items with the customer to ensure they receive the correct product.
Receiving calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
Following up with the customer upon installation to make sure they are highly satisfied.