Customer Service Representative II

MABREY BANK•Bixby, OK

3d•Onsite

About The Position

Our Customer Service Representatives play a vital role in the Bank’s success by assisting customers with their banking needs by detecting customer cues, resolving issues, and delivering timely and accurate customer service. Our Customer Service Representatives maintain knowledge of our products and services to ensure our customer’s needs are met. This is a full-time position. Usual days and hours are Monday through Friday, 8:00am to 4:30pm. Hours vary depending on business needs. Why you’ll enjoy working at Mabrey: Commitment to community investment and engagement. Family owned and locally operated. Dedication to team member learning and development. Visible leadership with a commitment to service. Who We Are: Mabrey Bank is dedicated to providing the personalized service of a family-owned bank, while delivering financial offerings and technologies of larger, national institutions. With a legacy spanning four generations, the Mabrey family has played a pivotal role in providing consistent leadership to both the organization and communities served. Mabrey Bank is an equal opportunity employer. We are continuously committed to providing equal employment to all qualified applicants. Teammates and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

High School Diploma or GED.
Three-plus years of banking experience.
Analytical and problem-solving skills.
Excellent interpersonal, verbal, and written communication skills.

Responsibilities

Adhere to Mabrey’s EXCEED Customer Service Standards.
Remain proficient in the bank’s various product and service offerings.
Fulfill various Customer Service duties related to CIF maintenance, check ordering, Online Banking, and Mobile Banking.
Assist customers with debit card-related needs such as ordering a new card or closing an existing card; troubleshooting and resolving various issues; and submitting travel and fraud watch notifications.