CUSTOMER SERVICE REPRESENTATIVE II

OHIO VALLEY BANK•Mason, WV

11d•$15•Onsite

About The Position

You are responsible for accurately processing customer transactions, cross-selling bank products and maintaining quality relationships between OVB and our customers. Position is designed for employees interested in doing a little more than CSR work but not moving on to ASR position. OVB will make any reasonable accommodation to allow the essential functions of the job to be performed. Contact Human Resources to discuss any possible accommodation.

Requirements

Year End Evaluation score must be 50 or higher
Rolling 12-month CSR balancing percentage 95% or higher
Excellent Customer Service Skills - Dealing with Customers and Co-Workers
Interpersonal/People Skills
Cash/Check Handling Experience
Microsoft Office Knowledge
Ability to Follow Instructions, Detail Oriented
Good Organization & Time Management Skills
Maintain Customer Privacy at all times
Good Punctuality Habits - Arriving at work and return from breaks
Positive Attendance Habits
Flexibility
Professional Oral/Written Communication Skills
Ability to perform effectively and professionally under stress
Ability to compute figures/balance account books
Ability to lift minimum 50lbs for coin bags
Ability to Sit or Stand for extended periods of time
Occasional Travel

Responsibilities

Processing customer transactions accurately according to the policies and procedures of OVB.
Detecting fraudulent activity (counterfeit, forgery, etc.).
Promote bank products & services.
Efficiently Balance teller drawer daily
Providing various customer assistance.
Efficiently perform additional duties such as: process check orders, debit card ordering & maintenance, AFT set-ups, closing deposit accounts, direct deposit sign-ups, ordering supplies, e-Services enrollment/changes, research requests, branch capture, coin machine balancing, cash advance machine balancing, ATM balancing and maintenance.
Must be proficient in assisting customers with questions and issues.
Professionally answering phone calls.
Processing miscellaneous items such as (but not limited to) mail returns, credit references, stop payments and monthly reports.
Manage and log customer complaints and requests.
Proficiency and professional ability to answer questions via telephone or in person.
Serve as a backup to various other ASR duties.
Ability to cover other locations as a CSR II as needed.
Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents.
May be called upon to train. Existing employees or new hires.
All other duties as assigned.