Customer Service Representative II
About The Position
We are seeking a Customer Service Representative II to support a high‑volume service center that assists customers across Life and Annuity products. This role is based on site in League City, Texas and plays a key part in delivering accurate, compliant, and compassionate service to our policyholders and authorized parties. At American National, we put our values FIRST: Financial Strength, Integrity, Respect, Service, and Teamwork. If you’re passionate about helping others and want to be part of a team that truly values people, this is a great opportunity to grow your career with us.
Requirements
- High school diploma or equivalent
- Customer service experience in insurance, banking, finance, retail, food service, or other fast‑paced service environments
- Strong communication skills, attention to detail, and ability to multitask
- Comfort using multiple computer systems and Microsoft Office tools
Responsibilities
- Answer incoming calls and provide support related to life and annuity policies
- Process payments and update account information accurately and timely
- Provide clear, compliant information to policyholders, beneficiaries, and other authorized parties
- Support policy servicing needs such as applications, payment plans, and policy updates
- Navigate multiple systems to research and resolve inquiries
- Assist with special projects and additional support needs as assigned
Benefits
- Comprehensive training and ongoing support
- Competitive benefits package
- Casual, team‑focused work environment with opportunities to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
