Customer Service Representative II
The Overhead Door•Green, OH
About The Position
The CSR supports the service and installation departments. Answers telephone and directs calls to appropriate department. Processing incoming and outgoing parts. Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen. Compares data entered with source documents to detect errors. Processes purchase orders. Take orders for residential install/service customers. Assist in scheduling and dispatching. Provides backup support for office staff.
Requirements
- High School Diploma or GED.
- One to three years related experience or training; or equivalent combination of education and experience.
- Mathematical, Reasoning, and Language skills are required.
- Proficiency in Microsoft Office including Word and Excel.
Responsibilities
- Supports the service and installation departments.
- Answers telephone and directs calls to appropriate department.
- Processes incoming and outgoing parts.
- Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
- Compares data entered with source documents to detect errors.
- Processes purchase orders.
- Takes orders for residential install/service customers.
- Assists in scheduling and dispatching.
- Provides backup support for office staff.
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What This Job Offers
Career Level
Mid Level
Education Level
High school or GED
