Customer Service Representative II

Amynta Group•Baltimore, MD

9d•Onsite

About The Position

We’re thrilled that you are interested in joining PDP Group, an Amynta Group company. We are currently hiring for the position of Customer Service Representative (Administrative/Customer Service) at our Hunt Valley, MD location. The compensation for this position is $18.50 per hour, with possible opportunities for overtime. The Customer Service Representative (Administrative/Customer Service) is responsible for conducting effective follow-up for motor vehicle titles. This includes communication with customers, clients, motor vehicle dealers, and motor vehicle agency personnel. Repossessions: Processes customer service requests and repossession requests. Responsible for handling calls from DMV's, dealers, and auctions. CRM: Processes requests received through the client portal, as well as email requests. Responsible for handling incoming calls from customers, DMVs, or the agents of the client.

Requirements

HS Diploma or General Education Degree. (GED).
2-4 years' experience. (administrative)
Experience with Microsoft Excel and Microsoft Word.
Data Entry and/or Clerical experience.
Strong interpersonal skills and ability to work well with people throughout the organization.
Willingness to maintain a professional appearance and provide a positive company image.
Ability to meet expected production guidelines.

Nice To Haves

DMV or car dealership or title experience a plus.
Strong attention to detail, is dependable and follows through.
Strong work ethic.

Responsibilities

Processes repossession applications and affidavits and ships applications to the DMV or Tag Agent to obtain a repossession title.
Send customers and dealers Release of Liens, copy of titles and contracts via Fed Ex, fax or e-mail.
Reassigns title to new dealer and adds to dealer shipment.
Process reporting for client needs.
Handle complex and escalated account issues.