Customer Service Representative II

Overhead Door • Green, OH

21d

About The Position

The CSR supports the service and installation departments. This role involves answering telephones, directing calls, processing incoming and outgoing parts, and entering data from source documents into a computer system. The representative will also compare entered data with source documents to detect errors, process purchase orders, and take orders for residential install/service customers. Additionally, the role includes assisting in scheduling and dispatching, and providing backup support for office staff.

Requirements

• High School Diploma or GED.
• One to three years related experience or training; or equivalent combination of education and experience.
• Mathematical, Reasoning, and Language skills are required.
• Proficiency in Microsoft Office including Word and Excel.

Responsibilities

• Supports the service and installation departments.
• Answers telephone and directs calls to appropriate department.
• Processes incoming and outgoing parts.
• Enters alphabetic, numeric or symbolic data from source documents into computer following format displayed on screen.
• Compares data entered with source documents to detect errors.
• Processes purchase orders.
• Takes orders for residential install/service customers.
• Assists in scheduling and dispatching.
• Provides backup support for office staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED