Customer Service Representative II

Goldbelt, Inc.•Chicago, IL

1d•$19 - $29•Remote

About The Position

Please note that this position is contingent upon the successful award of a contract currently under bid. Accelerating the delivery of care and providing superior force health readiness across the Military, Federal, and Civilian landscapes. Taku is committed to providing transformative and comprehensive health operational capabilities to support customers across scientific, clinical, technological, and program management areas. Summary: The General Services Administration (GSA) is seeking call center services to support the GSA Office of Fleet Management, offering program assistance and instruction to GSA Fleet Management Federal customers under the GSA Short-Term Rental (STR) Program. The Customer Service Representative II provides intermediate-level support and independently handles moderately complex STR program inquiries as part of daily customer service call center operations. Primary work location is 230 South Dearborn Street, Suite 3800, Chicago, IL 60604; however, work may be performed remotely or at an alternate approved location based on government direction or operational needs, up to five days per week.

Requirements

Proficient in the use of Microsoft Office Suite, particularly Excel, Google Suite tools and must also be familiar with the Windows operating system
Strong analytical and problem-solving skills
Demonstrated ability to manage multiple tasks in a dynamic operational environment
Associate’s degree preferred, equivalent experience acceptable
3–5 years of customer service, logistics, or call center experience

Nice To Haves

Experience using federal vendor verification systems (SAM.gov, FPDS.gov) preferred
Experience in rental cars, fleet management, or equipment rental environments preferred
Working technical knowledge of a wide variety of motor vehicles and rental equipment to include, but not limited to, aerial lifting, earth moving, forklifts, cranes, generators. This specifically includes familiarity with industry terminology and vehicle/equipment specifications and capabilities.
Working knowledge consists of basic navigational, formatting and analysis skills.

Responsibilities

Respond to telephone, e-mail, and other electronic communication requests (emails or other electronic “Chat” platforms) from Federal STR customers.
Perform routine tasks which require knowledge of GSA Fleet and STR procedures and rules. Provide simple vehicle leasing and rental information and appropriate information sheets and forms to current and potential fleet customers regarding services available, the procedures to follow, and where to obtain additional program information.
Respond to customer inquiries and assist with customer requests on a wide variety of available vehicles and/or equipment; familiarity with industry terminology and offerings as well as vehicle/equipment specifications needed.
Resolve complex customer and vendor issues and support escalations
Provide upon request a listing of available vehicles/equipment with ceiling pricing and assist the customer with related factors such as length of trip, freight/passenger requirements, vehicle or equipment pickup/delivery and fuel card use.
Perform vendor verification
Assist with billing and transaction discrepancies
Provide operational guidance to entry-level representatives