Customer Service Representative II

Stewart Title • USA PA - Remote, PA

10d

About The Position

Serves as the primary point of contact and liaison between agents, sales, production and vendors to ensure a smooth customer experience. Handles incoming requests, responds to inquiries regarding order status or service updates, and resolves issues efficiently while maintaining a professional and customer-focused approach. Demonstrates patience and strong verbal and written communication skills when assisting customers, sales partners, or industry professionals through processes. Anticipates agent needs proactively and coordinates with vendors to ensure products are delivered within service level agreements.

Requirements

• High school diploma required
• Typically requires 8+ years of related work experience

Nice To Haves

• Bachelor’s preferred

Responsibilities

• Maintains a working knowledge of title-related concepts such as title chains, legal descriptions, and public records to support customer needs.
• Reviews relevant documents, including title commitments and closing documentation, to ensure accuracy and completeness.
• Identifies and helps resolve basic issues, such as missing information or discrepancies, while keeping all stakeholders informed.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Utilizes standard office tools and customer service platforms, including Microsoft Office, production systems (e.g., Qualia, Resware), and CRM systems like Dynamics, to manage tasks and track customer interactions effectively.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Follows standard procedures and guidelines.
• Understands how assigned duties relate to others within the team and how the team integrates with related teams.
• Impacts own team through the quality of the support provided.
• Recognizes and solves typical problems; selects solutions from established options.
• Communicates moderately complex information in routine situations, typically within own team.
• Works under general supervision with limited ability to modify approach.
• Individual contributor having no supervisory responsibilities; manages own workload.
• Performs all other duties as assigned by management.

Benefits

• variety of health and wellness insurance options and programs
• paid time off
• 401(k) with company match
• employee stock purchase program
• employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED