Customer Service Representative II

LANTRONIX•Irvine, CA

About The Position

As a Customer Service Representative, you will be responding to customers Purchase orders and basic non-technical customer support inquiries. You will have the opportunity to problem solve and provide solutions to requested information from our customer base and to the internal team. You will use the Lantronix ERP database to conduct most queries. You will be tasked with keeping organized in the sales process to ensure our customers are receiving the best possible experience. This job will require the ability to adapt to growing the future of the company via best practices and revenue related engagements.

Requirements

1-2years minimum experience in customer service or business (okay with intern experience)
Easily adaptable to changes with a growth mindset
Ability to identify and work through issues before they develop
Office and Outlook experience a plus
Salesforce.com experience Aplus
Must be comfortable using the phone or other conferencing tools
Must be highly organized and proactive in completing work, solving problems, and checking for complete accuracy.

Responsibilities

Answer customer inquiries promptly and professionally
Respond to customers via chat, phone, and email
Coordinate with Sales to ensure a positive customer experience
Close out quotes and opportunities based on incoming purchase orders
Manage Customer service mailbox and inquires
Assist with backlog and shipments reports to ensure accurate forecast data is captured
PO acceptance and order entry into IFS ERP, respond to order inquiry questions
Provide solutions to customer service issues that come up
Accuracy and ability to pay attention to detail is of the utmost importance
Keep close communication with customer through shipping and tracking
Work with Lantronix scheduling department on Pullin’ sand pushout’s
Work with the sales and customer support to ensure a closed loop process