Customer Service Representative II

Nidec • Canton, OH

15d

About The Position

This role works to deliver on day-to-day objectives with moderate impact on the achievement of results for the team. The work consists of tasks that are typically routine, with some deviation from standard practice. The employee works under moderate supervision for routine tasks and may seek advice from more senior employees in the same team. Communication involves contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation to reach agreement. The role involves checking and making minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems. The employee may be required to highlight areas of concerns/problems to their supervisor. Daily challenges are generally routine, but may require interpretation of procedures or policies to resolve problems. The role may provide guidance or assistance to new or entry-level employees. It requires basic job knowledge of systems and procedures obtained through prior work experience or education.

Requirements

• Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
• Requires a minimum of 3 years of experience.
• May require vocational or technical education.

Responsibilities

• Deliver on day-to-day objectives with moderate impact on achievement of results for the team.
• Perform tasks that are typically routine, with some deviation from standard practice.
• Communicate with contacts typically within the team on matters that involve obtaining or providing information requiring some explanation or interpretation in order to reach agreement.
• Check and make minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems.
• Highlight areas of concerns/problems to supervisor in own team.
• Interpret procedures or policies to resolve problems.
• Provide guidance or assistance to new or entry-level employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed