CUSTOMER SERVICE REPRESENTATIVE II (B2B Order Management + Account Ownership)

The Marco Company • Fort Worth, TX

11d • $20 - $25 • Onsite

About The Position

Our Mission in Customer Service is to deliver excellence at every customer touchpoint, supporting Marco’s promise to be a trusted and caring partner in every project we build.

Requirements

• 5+ years of customer service experience
• B2B experience, preferably at a manufacturing company
• Strong organizational skills and attention to detail
• Excellent communication and an ownership mindset
• Microsoft 365 + ERP (Macola preferred) + CRM (Monday.com preferred)
• Strong business references that speak to reliability, ownership, and performance

Responsibilities

• Manage the full order lifecycle from PO to delivery
• Enter orders accurately (pricing, lead times, item details)
• Serve as the primary customer contact and resolve issues
• Prepare quotes and freight estimates
• Partner with sales and operations to drive outcomes
• Maintain CRM updates and accurate customer records
• Review priorities and incoming orders as assigned
• Process orders and coordinate internally
• Support customers and sales partners
• Work on quotes and problem resolution
• Follow-ups and system updates

Benefits

• Competitive hourly pay
• Performance-based growth
• PTO, health, dental, and vision
• 401(k) with company match
• Overtime opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed