Part Time Customer Service Representative II

CoBank • Greenwood Village, CO

1d • Hybrid

About The Position

Provides customer support to CoBank's internal and external customers. Processes financial transactions with attention to detail and a high level of quality. Works in a team environment with the ability to prioritize tasks to meet daily deadlines. Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues. This is a part-time, non-exempt hourly position, not to exceed 20 hours per week (5 days per week, 4-hour shifts).

Requirements

• High school diploma or GED required
• 2 years of experience, preferably in banking or financial services.
• A relevant combination of education and experience. required
• Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

• Seeks to learn and implement process improvement best practice methodology and root cause analysis best practice when working on business and customer issues.

Responsibilities

• Responds to customer calls related to financial inquiries and technical assistance requests.
• Utilizes case tracking system to track and follow up on customer inquiries.
• Executes transactions in accordance with instructions from internal and external customers.
• Processes audit confirmations and/or calculates leasing contract buyouts.
• Completes specialized customer-specific reporting.
• Resolves problems in accordance with established expectations.
• Serves as “Mission Critical Personnel” for business continuity and reduced staffing scenarios.
• Supports two or more of the products and services provided by CoBank.

Benefits

• Competitive Compensation & Incentive
• Hybrid work model: flexible arrangements for most positions
• Benefits Packages, including Medical, Dental and Vision coverage, Disability, AD&D, and Life Insurance
• Robust associate training and development with CoBank University
• Tuition reimbursement for higher education
• Community Impact: United Way Angel Day, Volunteer Day and Associate Directed Contribution
• Associate Resource Groups: creating a culture of respect and inclusion
• Recognize a fellow associate through our GEM awards

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED