CUSTOMER SERVICE REPRESENTATIVE II (IR&A)
About The Position
Performs routine (journey-level) customer service work. Work involves providing external customer service support and receiving and responding to public inquiries for information and/or state services. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures. Implements policies and procedures and standards for other transitional support services. Identify and pursue opportunities for systematic change in order to increase opportunities for the elderly and individuals with disabilities. Provides support to clients by conducting wellness or telephone reassurance checks through media and other means. Outreach to community-based organizations, resources, and service providers to identify new and existing opportunities. Work collaboratively with other agencies to develop opportunities for elderly and individuals with disabilities. Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet. May research information to solve customer service problems. May create and maintain activity logs, files, and reports on services. Performs other such related duties as may be assigned.
Requirements
- Experience in customer service, clerical, or administrative support work.
- Knowledge of office practices and administrative procedures.
- Skill in the use of standard office equipment and software.
- Ability to respond to public inquiries in a timely manner.
- Ability to implement administrative procedures.
- Ability to interpret rules, regulations, policies, and procedures.
- Ability to communicate effectively.
Nice To Haves
- Graduation from a standard senior high school or equivalent is generally preferred.
- Experience and education may be substituted for one another.
Responsibilities
- Provides external customer service support.
- Receives and responds to public inquiries for information and/or state services.
- Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Implements policies and procedures and standards for other transitional support services.
- Identifies and pursues opportunities for systematic change to increase opportunities for the elderly and individuals with disabilities.
- Provides support to clients by conducting wellness or telephone reassurance checks through media and other means.
- Outreaches to community-based organizations, resources, and service providers to identify new and existing opportunities.
- Works collaboratively with other agencies to develop opportunities for elderly and individuals with disabilities.
- Communicates with the public in person, by telephone, by e-mail or regular correspondence, by fax, or over the Internet.
- Researches information to solve customer service problems.
- Creates and maintains activity logs, files, and reports on services.
- Performs other such related duties as may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
