Customer Service Representative II (County Clerk)

Shelby County•Memphis, TN

About The Position

Works under general supervision to perform specialized clerical work involved in organizing, analyzing, processing, and maintaining operating, financial, statistical, and other specialized reports and records pertaining to departmental functions.

Requirements

Four (4) years of experience in appropriate clerical, bookkeeping, data processing, or statistical work; AND
High school diploma or possess a GED; OR
Three (3) years of experience in appropriate clerical, bookkeeping, data processing, or
statistical work; and one (1) year of college study (30 semester hours or 36 quarters).
PROOF OF EDUCATION, TRAINING, AND/OR EXPERIENCE IS REQUIRED.

Responsibilities

Provides customer service by issuing and processing transactions related to motor vehicle applications, registrations, business tax and licenses, certificates, permits, and other such functions.
Registers and distributes various certificates, licenses, titles, and permits in person and/or by mail for various businesses.
Greets customers and answers questions concerning work functions, e.g., motor vehicle registration, business licenses and notary. Explains departmental policies and procedures.
Replaces or reissues lost or stolen plates, certificates, licenses or other documents applicable to departmental procedures.
Organizes all documents relating to licenses, certificates, vehicle title, and registration to provide legal support for the handling of such transactions.
Ensures completion and accuracy of applications. Sorts, files, and maintains control records.
Operates office machines.
Develops, processes, and posts records and reports relative to business licenses and permits.
Collects fees and other required monetary charges related to department specific services and processes.
Balances cash drawers, calculates and records daily revenues received, and prepares daily reports as required for balance sheet, deposits for bank, etc.
Research records of Traffic Violation Bureau for late renewals.
Performs other related duties as required or directed.