Customer Service Representative I
About The Position
The Customer Service Representative I is an entry-level position, typically requiring little to no prior knowledge or experience to assist with routine and standard projects and assignments within the Customer Service family. Works under close supervision. Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues. Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction. Records basic customer interactions and transactions accurately in the customer support database for reference and tracking. Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services. Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience. Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level. Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems. Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience.
Requirements
- High School Diploma/GED
- 2+ Years of experience
Responsibilities
- Provides basic assistance to customers by promptly and professionally addressing their inquiries, concerns, and issues.
- Follows basic procedures to address and resolve customer complaints, ensuring their satisfaction.
- Records basic customer interactions and transactions accurately in the customer support database for reference and tracking.
- Guides customers through fundamental troubleshooting steps to diagnose and resolve technical issues with products or services.
- Educates customers on basic product features, functionalities, and usage to enhance their understanding and improve their experience.
- Processes customer orders, returns, and exchanges efficiently, following company policies and procedures at a fundamental level.
- Collaborates with cross-functional teams like sales and technical support to address basic complex customer inquiries or problems.
- Keeps customers informed about fundamental product updates, new releases, or relevant changes that may impact their usage or experience.
Benefits
- Training
- Support
- Opportunity for unlimited professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
