Customer Service Representative I (PT)

BANK INDEPENDENT•Muscle Shoals, AL

3d•Onsite

About The Position

Operating in a phone based customer care center environment, the Customer Service Representative I performs a variety of customer services for both external and internal customers. Customer Service Representative I answers questions about customer transactions, solves account related problems, processes transactions for customers, and provides customer information about various bank products and services. This is a part time position that will average around 30 hours a week. We are looking for individuals that have open availability Monday - Saturday. You will have Sunday's off and one day off during the week. Once a month they will schedule you a Saturday off.

Requirements

A high school diploma or equivalent
Phone based customer service experience required
Minimum 91 days and achievement of CSR foundational training
Excellent phone based customer service skills
The ability to develop customer relationships and match customer needs to bank products and services
The ability to accomplish multiple objectives in a fast paced environment
Strong verbal communication and team-work skills
The ability to develop knowledge of bank product, services, and processes
The ability to develop a thorough understanding of bank specific software
The ability to operate basic office equipment
Have a working knowledge of the Microsoft Office Applications

Nice To Haves

Teller experience preferred

Responsibilities

Develops customer relationships for the purpose of matching customer needs to the appropriate Bank services and products
Assist customers with account inquiries, including balance inquiries, questions about checks clearing, debit card questions and NSF inquiries
Process customer transactions such as transferring funds and ordering checks
Assists customers with questions about Internet Banking, Bill Pay, and other Bank products and services
Print and mail counter checks for customers
Contact customers with returned mail to obtain correct address
Contact E-statement customers with bad e-mail addresses to obtain correct e-mail address
Contact customers with MICR errors determined by Item Processing and order new checks or deposit tickets
Monitor Money Gram Official Checks, Money Orders, and Escrow checks for customers and branches
Review list of compromised debit cards and contact the customer to order a new card
Works to achieve compliance with regulatory requirement and bank policies
Conscientious of all security requirements
Work monthly returned mail report, including shred process
Maintain minimum average score of 85% or above on call Quality Assurance reviews