Customer Service Representative I
Sentara Hospitals•Harrisonburg, VA
•Onsite
About The Position
Sentara Rockingham Memorial Hospital Wellness Center is hiring a Customer Service Representative Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries from members or patients. Primarily responsible for handling incoming calls to effectively address issues related to either member eligibility, plan prescription benefits, and claim payment issues or patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Requirements
- High School Diploma or Equivalent
- Customer Service experience - 2 years
- Previous Data Entry experience
Responsibilities
- Research and resolution of telephone inquiries from members or patients.
- Handling incoming calls to effectively address issues related to member eligibility, plan prescription benefits, and claim payment issues.
- Addressing patient services needs such as updating billing information, establishing payment plans, resolving payment inquiries, or patient scheduling.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Annual discretionary bonus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
