Customer Service Representative I (VA)

FNB Bank, Inc•Winchester, VA

4d•$19 - $37•Onsite

About The Position

Provides basic cash receipt and payment services in accordance with financial institution procedures. This role involves handling customer transactions, promoting bank services, and maintaining operational efficiency at the teller station.

Requirements

High school diploma or equivalent.
Successful completion of in-house training program (if available) or other approved training program.
Ability to communicate in English (orally and in writing).
Working knowledge of bank technology and equipment, including cash recyclers, interactive teller machines, etc.

Nice To Haves

Bilingual in English/Spanish is a highly preferred skill for the position.

Responsibilities

Receives checks and cash for deposits, verifies amounts, examines checks for proper endorsement, and enters deposits into computer records.
Cashes checks and processes withdrawals, paying out money after verification of signatures and customer balances.
Promotes and explains other financial institution services such as consumer and mortgage loans, IRAs, certificates of deposit, safe deposit boxes, Cashier’s checks and money orders.
Receives mortgage, consumer loan and other payments, ensuring they match balances due and are posted using proper transaction codes. Enters payments into computer and generates customer receipts.
Issues money orders and Cashier’s Checks.
Assists in the bank-by-mail function, where available.
Places holds on accounts for uncollected funds.
Counts, checks and packages coins and currency.
Balances cash drawer at the end of the shift and compares totaled amounts to computer-generated proof sheet, reporting any discrepancies to the supervisor.
Ensures that the CSR station is properly stocked with forms and supplies.
Reports malfunctions of CSR terminals and other equipment used at the CSR station.
Checks night depository bags and records proper information on the financial institution’s forms.
Performs or assists with ATM stocking/balancing, coin machine balancing, and utility bill processing/balancing.
Assists customers with debit card issuance and activation.
Gains understanding of Federal and State laws concerning the processing of negotiable instruments through on-the-job training and approved classes.
Develops a strong working knowledge of all consumer regulations, including: Regulation CC, E, BSA, Privacy, Uniform Commercial Code, and State Statutes.
May be assigned other duties as deemed necessary.