Customer Service Representative I

AAON, Inc. • Redmond, OR

19d • $16 - $24 • Hybrid

About The Position

The Customer Service Representative I is an entry-level position responsible for providing front-line support to AAON customers. This role focuses on responding to basic inquiries, processing orders, and ensuring customer satisfaction through effective communication and problem-solving. It serves as a foundational role for individuals beginning their career in HVAC customer service. Back to the “BASX.” With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions. Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon. Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth. If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Customer Service Representative I supports daily customer interactions and internal coordination to ensure timely and accurate service delivery.

Requirements

• Requires a high school diploma or GED
• Requires basic knowledge of customer service principles and practices.
• Strong verbal and written communication skills.
• Ability to learn and use CRM and ERP systems.

Nice To Haves

• Basic understanding of HVAC products is a plus.

Responsibilities

• Responds to routine customer inquiries via phone, email, or chat.
• Processes orders, returns, and basic service requests.
• Maintains accurate customer records and documentation.
• Escalates complex issues to higher-level representatives or supervisors.
• Coordinates with internal departments to ensure customer needs are met.
• Provides product and service information based on standard guidelines.
• Follows established procedures and scripts for common issues.

Benefits

• Tuition reimbursement
• Paid time-off
• Paid holidays
• Healthcare insurance & Health Savings Accounts
• Profit sharing or Annual Incentive Plan Bonus
• Premium 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees