Customer Service Representative I

CMA CGM

9d•$22

About The Position

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us? Are you known for providing impeccable service? Are you passionate about managing transportation of goods and meeting the needs of high volume accounts? If so, we have an opportunity that would allow you to serve as liaison between sales, operations, and external customers.

Requirements

High School Diploma or GED
Less than one year related experience
Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
Accurate typing skills and/or data entry skills.
Ability to add, subtract, multiply and divide using units of U.S. currency, weight, volume and distance measurements.
Ability to read and interpret documents and write routine correspondence.
Responds promptly and professionally to customer needs.
Gathers and analyzes information skillfully.

Responsibilities

Communicate information to operations and sales personnel on shipments which require special handling.
Advise customers, sales personnel and station management of the current status of all shipments.
Respond promptly and professionally to customer requests for status of shipments, routings, "Paid-On-Delivery" charges or other inquiries.
Coordinate with sales and customers to develop customer specific stand operating procedures.
Follow-up on sales leads provided from daily shipment logs and quotes.
Assist in customer service and the preparation of quotes.
Perform other duties as assigned.

Benefits

competitive Paid Time Off
401(k)
health insurance
employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.
Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.