Customer Service Representative (Customer Service I)

Johnson County Kansas•Lenexa, KS

About The Position

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government! Job Description Additional duties: Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries. Creates and maintains files both public and confidential; distributes reports and performs data entry into systems; types form letters, labels, mail merges, and correspondence; proofreads information; schedules appointments, meetings, and other functions. Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff. Resolves a variety of basic customer complaints and problems.

Requirements

High school diploma or equivalent is required
May require KS/MO driver’s license, depending on department or agency
Johnson County Government requires reference/background screening for all positions
Specified criteria may vary by Department/Agency

Nice To Haves

One year of customer service and/or front desk reception experience are preferred.

Responsibilities

Answers phones, refers calls and customers
Greets customers and gives standard information in response to phone, email, or in-person inquiries
Creates and maintains files both public and confidential
Distributes reports and performs data entry into systems
Types form letters, labels, mail merges, and correspondence
Proofreads information
Schedules appointments, meetings, and other functions
Assists customers with completing routine forms when appropriate
Collects forms and any supporting documents, reviews for accuracy and completeness
Copies, collates, and routes forms to appropriate locations or staff
Resolves a variety of basic customer complaints and problems