Customer Service Representative I
About The Position
The Customer Service Representative I is focused on providing excellent customer service to clients of the organization. This is assured by documenting customer interactions and transactions, accurately processing quotes and orders through data entry, providing a timely response to customer calls and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader.
Requirements
- 1+ years of prior customer service experience.
- Computer experience and accuracy in numeric input.
- Strong organizational and listening skills.
- Ability to read, understand, and communicate.
- Ability to work independently and prioritize work with deadlines; ability to work overtime when required.
Responsibilities
- Maintain a broad knowledge of clients, products and services of the organization.
- Document customer interactions and transactions.
- Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist.
- Data entry of faxed, emailed, and phoned in orders for production.
- Communicate with customers to determine expected delivery date and time.
Benefits
- Industry competitive benefits at the lowest cost to the employee
- PTO and holidays, including floating holidays
- A pay-for-performance culture with potential for annual raises and bonuses
- Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
