CareerSource Customer Service Representative I
About The Position
This is administrative support work providing customer service to candidates at CareerSource North Central Florida (CSNCFL). The employee assigned to this classification is responsible for assisting candidates in accessing and utilizing Employ Florida (EF) to complete job search functions; supporting candidates in completing a full Employ Florida (EF) work registration; assisting with creation of virtual recruiter, resume assistance, accessing Labor Market Information (LMI); supporting candidates to create email accounts; and assisting reemployment claimants with their claiming weeks and/or their application. Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports, and observation of results obtained.
Requirements
- High School diploma or equivalent and one (1) year of customer service experience; or any equivalent combination of related training and experience.
- Successful completion of all applicable background checks pre-hire and ongoing are required.
- Considerable knowledge of computer programs such as Employ Florida, Microsoft Office, and other software programs.
- Knowledge of local business community.
- Knowledge of office practices and the operation of office equipment.
- Knowledge of effective telephone etiquette.
- Excellent skill in interpersonal communication, public relations, computer data entry,
- Excellent skill in time management and work organization.
- Skill in communication both oral and written.
- Skills in telephone and customer service.
- Skill in basic sales techniques.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to perform multiple tasks and prioritize workload.
- Ability to work independently with little direct supervision or direction.
- Ability to work effectively with others.
Responsibilities
- Exudes a positive customer service focus.
- Advocates building organizational culture through aligning decisions with core values.
- Monitors and coordinates the delivery of customer service.
- Informs candidates of available services in the office.
- Supports Welcome Desk activities and tracking of candidate traffic through the Atlas kiosk.
- Provides qualifying and appropriate services including resume assistance, labor market information, assessments, interviewing assistance, referral to education, orientation to services, Employ Florida training and support, as well as career counseling.
- Documents all referrals, services, and follow-up activities in Employ Florida (EF) in accordance with established Local Operating Procedures.
- Engages in information exchange ensuring that job candidates are aware of and know how to access the full menu of reemployment services.
- Critiques and reviews job candidate’s resumes as necessary.
- Assists candidates in accessing and using Labor Market Information (LMI), copiers, fax machines, internet, job search resources, and other tools.
- Informs and refers candidates to appropriate resources including: Workshops, Computer Lab services, Online-Learning in Employ Florida (EF), Veteran Services, etc.
- Provides and documents a myriad of other Wagner Peyser candidate services in Employ Florida Marketplace (EFM).
- Supports other online partner agencies online web application for Department of Children and Families (DCF), reemployment, and other duties as assigned.
- Supports the Business Services Team as requested; attends team meetings and coordinates activities with other staff.
- Maintains compliance with all personnel procedures.
- Work retail hours and/or hours as assigned.
- Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.
Benefits
- benefits eligible
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
