Customer Service Representative I
About The Position
The Customer Service Representative I is responsible for answering incoming calls from sales representatives, C & I distributors, retail customers, consumers as well as end users to provide product, service and warranty information along with sales support. The representative will resolve product and/or service problems in order to satisfy the customers’ needs. Essential Duties Actively support the company’s culture and business mission by always putting TCP’s people and its customers first. Provide order information with regards to inventory status; order status, delivery status to sales representatives, customers/consumers. Answer technical questions with regards to product. Resolve product or service problems by clarifying customer’s complaint. Determine cause, explain best solution, expedite correction or adjustment and follow up to ensure resolution. Contribute to the team effort by accomplishing duties and tasks as needed and on time. Work with area sales managers to meet the goals of the team. Work with shipping to expedite orders. Enters orders as needed or assigned. Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly. Other responsibilities or projects assigned by manager
Requirements
- 1-2 years prior experience in a customer service role with a proven track record in customer satisfaction
- Must be proficient on keyboard and with Microsoft computer applications
- Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
- Strong interpersonal, verbal and written communication skills.
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Actively looking for ways to help people.
- Understanding the implications of new information for both current and future problem-solving and decision-making.
- Communicating effectively in writing as appropriate for the needs of the audience.
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Ability to work in a fast paced environment and multi-task.
- Strong attention to detail with the ability to plan, organize and prioritize.
- Strong initiative, problem analysis and problem solving skills.
- Computer proficient with Excel, Word, OnBase and Internet search.
- Flexibility – assignments, processes, and procedures can change as the business needs change.
- Able to work as part of a team, shares knowledge as needed and has the ability to work effectively together on the team to achieve departmental/organizational goals.
Nice To Haves
- Background in lighting or electrical knowledge a plus.
- Excellent follow-up skills
- Strong organizational skills
Responsibilities
- Provide order information with regards to inventory status; order status, delivery status to sales representatives, customers/consumers.
- Answer technical questions with regards to product.
- Resolve product or service problems by clarifying customer’s complaint.
- Determine cause, explain best solution, expedite correction or adjustment and follow up to ensure resolution.
- Contribute to the team effort by accomplishing duties and tasks as needed and on time.
- Work with area sales managers to meet the goals of the team.
- Work with shipping to expedite orders.
- Enters orders as needed or assigned.
- Actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
1-10 employees
