Customer Service Representative I

the Lynden Family of Companies•Fairbanks, AK

4d•Onsite

About The Position

Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels. Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.

Requirements

Punctuality and consistent attendance are critical expectations for this role.
Accuracy and attention to detail are essential to ensure thorough and precise work performance.
Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
Ability to write routine reports and correspondence.
Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
PC Skills Required: Windows, Word, Excel, Explorer, Outlook.
Keyboard and ten key by touch (equivalent to 50 words per minute).
Employee must enjoy the challenge of working in a multiple task - fast paced environment.
Employee must possess a genuine desire and skill to meet the customer's needs in the most efficient manner possible.
Ability to meet a regular work schedule.
Ability to plan, organize and prioritize work to meet schedules/deadlines.
Ability and willingness to work overtime as required.
Ability to work alone or as part of a team with minimal supervision.
Ability to change focus and job duties in a fast moving, time restricted environment.

Responsibilities

Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
Perform tasks outside of the office including dock checks if needed.
May be required to work additional or alternate shifts as assigned.
Process Bills of Lading for receiving, ensuring all information is complete. Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.
Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
Notify customers of freight availability in a timely manner and schedule delivery appointments.
Accurately process payments via cash, credit card, or check for invoices.