Customer Service Representative I
About The Position
The Customer Service Representative I is a vital member of HID Global’s North American Physical Access Control Solutions (PACS) division, based in Austin, TX. This role serves as the primary point of contact for customers, providing timely, professional support while ensuring a high-quality customer experience. The position requires close collaboration with Sales, Order Management, and other internal teams to resolve inquiries and support order fulfillment. The Customer Service Representative I plays an essential role in maintaining strong customer relationships and supporting business operations through accurate documentation and proactive problem-solving.
Requirements
- Minimum of two (2) years of customer service experience.
- High school diploma or equivalent.
- Fluency in English with strong verbal and written communication skills.
- Demonstrated ability to multitask, exercise sound judgment, and maintain attention to detail.
- Proficiency with Microsoft Office applications (Word, Excel, PowerPoint).
- Commitment to professional business etiquette and high standards of customer service.
Nice To Haves
- Associate or bachelor’s degree in Business, Technology, or a related field is preferred.
- Experience with Salesforce, Oracle, or other CRM/order management systems is preferred.
- Prior experience supporting sales or operations teams in a fast-paced environment is preferred.
Responsibilities
- Serving as the primary point of contact for internal and external customers, providing prompt and effective support via phone and email.
- Accurately documenting customer interactions and order-related activities in company systems.
- Resolving customer inquiries and pre-booking holds to support timely and accurate order processing.
- Maintaining compliance with HID Global policies, procedures, and service standards.
- Collaborating with Regional Sales, Inside Sales, Order Management, and cross-functional partners to resolve customer orders and communicate updates clearly and professionally.
- Developing and maintaining a strong understanding of HID products, services, systems, and processes.
- Participating in ongoing training and professional development to enhance product knowledge and customer service effectiveness.
- Demonstrating a customer-centric mindset while managing multiple tasks with efficiency and attention to detail.
Benefits
- Competitive salary and rewards package
- Competitive benefits and annual leave offering, allowing for work-life balance
- A vibrant, welcoming & inclusive culture
- Extensive career development opportunities and resources to maximize your potential
- To be a part of a global organization that is pioneering the hardware, software and services that allow people to confidently navigate the physical and digital worlds
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
