Customer Service Representative I (Kailua Branch)

First Hawaiian Bank•Kailua, HI

7d•Onsite

About The Position

First Hawaiian Bank is currently seeking a highly engaging, customer-focused, goals-driven Customer Service Representative I to join our Kailua Branch. In this role, you will provide quality customer service to bank customers both inside and outside the branch, promoting the Bank’s products and services which includes informing the customer of benefits and features. You will act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc., while always projecting a professional image and appearance as a representative of the Bank.

Requirements

Associate's degree in business and/or equivalent work skills required.
Upon acceptance into the position, mandatory completion of FHB CSR School.
Minimum of 2 years as a commercial savings teller in a financial institution (i.e., within FHB, minimum two years teller/clerk teller experience) or two years in a retail sales environment selling products and services.
Strong verbal and interpersonal communication skills required to perform sales presentations to individuals and groups.
Ability to use judgement and discretion regarding customer transactions and confidential information required.
PC skills in word processing required.
Must be able to type 35wpm.

Responsibilities

Provide quality customer service to bank customers both inside and outside the branch.
Promote the Bank’s products and services, informing customers of benefits and features.
Act as an initial contact for referral of the customer to personal bankers and specialized areas of the bank such as consumer and commercial loans, credit cards etc.
Project a professional image and appearance as a representative of the Bank.