Customer Service Representative I - KS

Upper Lake Processing Services LLC • Lenexa, KS

2d

About The Position

As the primary point of customer contact for the organization, the Customer Service Representative drives business growth and customer retention by managing omni-channel interactions. This role handles inbound and outbound sales and service inquiries across phone, chat and outbound communications delivering a seamless experience for both prospective and existing customers.

Requirements

• High school diploma, GED, or a minimum equivalent of 6 months of work experience working with a customer before, during and after a purchase.
• Ability to successfully complete pre-employment skill assessment to evaluate the following areas:
• Attention to detail.
• Call center aptitude.
• Customer service skills.
• Applicants for this position must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Habemco (e.g., H1-B visa, F-1 visa (STEM/OPT), TN visa.)
• All offers are contingent upon (1) signing a confidentiality agreement; and satisfactory completion of (2) a drug screen and (3) a background check which may include credit. The Company retains the right to periodically administer drug and background checks on an ongoing basis. Employer observes federal standards for controlled substances.

Nice To Haves

• Previous customer service experience, preferably in a call center environment.
• Prior outbound call experience preferred but not required.
• Previous short-term consumer loan experience preferred but not required.
• Must be able to communicate effectively both written and orally.
• Active listening skills.
• Must possess a professional and friendly attitude.
• Ability to learn and navigate new software quickly.
• Ability to sit for 8+ hours per day while simultaneously operating a computer and communicating through a headset.
• Strong work ethic and ability to effectively manage multiple tasks and adapt to change within a fast-paced business environment.

Responsibilities

• Handle high-volume inbound and outbound customer interactions.
• Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Collect on delinquent accounts, setting up payment plans or resolving debt issues.
• Guide customers through troubleshooting, navigating the company site(s) or using the company’s products or services.
• Follow up on customer inquiries when necessary.
• Process and review customer loan applications following all approved company policy and procedures.
• Accurately update, log, and maintain detailed account records of all customer interactions in applicable systems.
• Follow all communication procedures, guidelines and policies while maintaining a positive brand image for the company.
• Maintain up-to-date knowledge of company products, policies, and procedures.
• Meet or exceed company performance metrics.
• All other duties as assigned.

Benefits

• Employees receive training, competitive pay and benefits, monthly performance bonuses and 401(k) with a 4% match!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees