Customer Service Representative I

Tindall Corporation•Hilltop, SC

About The Position

We are Engineered to Serve. Tindall Corporation is a leading Precast Concrete Manufacturer, with locations throughout the Southeastern U.S. Our mission is to support our customers, create remarkable structures, and deliver never-before-seen solutions every step of the way. Our employees enjoy benefits including: Low Cost Employee Health plan, Dental, Vision, STD/LTD, Fully-paid Basic Life, Voluntary Life, Whole Life, Accident, Hospitalization, Critical Illness, EAP and a 401k Plan with Company Match & Profit Sharing. Summary of Primary Functions: Satisfies Customer’s project requirements in the most effective and advantageous manner. Essential Duties and Responsibilities: All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products. Provides the customer service department with organization and systems necessary to increase the satisfaction customers derive from their transactions with Tindall. Plans, develops, and implements methods and procedures to delight customers, improve operations, and minimize operating costs. Establishes and maintains controls on take-off quality, service quality, on time and complete deliveries, and trucking costs. Maintains the first or next delivery date, along with the corresponding production schedule, on at least 80% of all booked orders. Maintains a log of all customer complaints, documenting fix and reoccurrence prevention action competition. Drives down A/R balances by resolving disputes quickly and fairly. Actively participates and contributes in the Tindall Quality Improvement Process. Ongoing personal development through education and application of education. Makes somewhat independent decisions including: Production Scheduling, Material Ordering, Customer logistics of delivery. Has daily contact with fellow employees in other units of the company, top management, customers and vendors/suppliers and Federal/State government agencies. Weekly instruct, check, verify work of others or coordinate the workflow of others

Requirements

High School Diploma or general education degree (GED) is required.
1 year or less of related experience is required.

Responsibilities

Satisfies Customer’s project requirements in the most effective and advantageous manner.
All employees are required to follow all Safety and Quality rules and processes to ensure a safe working environment, and the production of high-quality products.
Provides the customer service department with organization and systems necessary to increase the satisfaction customers derive from their transactions with Tindall.
Plans, develops, and implements methods and procedures to delight customers, improve operations, and minimize operating costs.
Establishes and maintains controls on take-off quality, service quality, on time and complete deliveries, and trucking costs.
Maintains the first or next delivery date, along with the corresponding production schedule, on at least 80% of all booked orders.
Maintains a log of all customer complaints, documenting fix and reoccurrence prevention action competition.
Drives down A/R balances by resolving disputes quickly and fairly.
Actively participates and contributes in the Tindall Quality Improvement Process.
Ongoing personal development through education and application of education.
Makes somewhat independent decisions including: Production Scheduling, Material Ordering, Customer logistics of delivery.
Has daily contact with fellow employees in other units of the company, top management, customers and vendors/suppliers and Federal/State government agencies.
Weekly instruct, check, verify work of others or coordinate the workflow of others