Customer Service Representative I

Inteplast • Hauppauge, NY

12d • Hybrid

About The Position

Responsible for providing exceptional customer service. This role involves receiving customer requests via telephone or email, analyzing these requests, providing requested information, or routing them to the appropriate person. The representative will also analyze transactions, correct records, adjust errors, and support the Sales Region by providing samples for sales representatives. A key part of the role is maintaining liaison with other departments for order completion, entering sales orders into the system, contacting customers for omitted data, resolving order-related questions, providing price quotations, and tracing order statuses. The representative must have knowledge of all product lines, prices, delivery times, drop ship items, and marketing promotional services. They will also contact customers regarding order status and advise on schedule dates and changes, while building sustainable relationships with assigned customers and recommending process improvements.

Requirements

• Strong written and verbal communication skills
• Intermediate knowledge of Microsoft Office and Teams
• Ensure consistent, dependable attendance
• Demonstrate a willingness to accommodate non-standard work hours as necessary
• Capable of effectively managing job-related stress
• Fostering productive workplace interactions
• Two to three years related call center experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• Background as a customer service representative for a company that does manufacturing is a plus.
• Proficiency in SAP and AS400 is preferred as daily use of both systems will be required in this position.
• Bachelor's degree (B. A.) from a four-year college or university preferred

Responsibilities

• Receives requests from customers by telephone or email, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the requests to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Supports Sales Region and provides samples for sales reps.
• Maintains liaison with other departments for order completion.
• Enters sales orders into the system, contacts customers to ascertain data omitted on orders, resolves customer questions related to orders, provides price quotations, and traces the status of orders.
• Has knowledge of and provides information as appropriate for all product lines, prices, delivery times, drop ship items, various marketing promotional services, and similar data as required.
• Contacts customers on status of orders and advises customers of schedule dates and changes.
• Build sustainable relationships with assigned customers, working to meet their specific needs and recommend process changes to do so accordingly.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level