Customer Service Representative I (Hybrid - Fraser, MI)

Getinge•Fraser, MI

6d•$21 - $27•Hybrid

About The Position

With a passion for life Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers. Are you looking for an inspiring career? You just found it. Healthmark, A Getinge company was founded in 1969 and employs over 300 people and is a growing company. We strive to provide customers with quality products and support services in a timely and effective manner. SHIFT: Monday - Friday 8:30am - 5:00pm, except once a month for an entire week, 10:30am-7:00pm shift Must be able to commute to Fraser, MI. The Customer Service Representative is responsible for accurately responding to incoming inquiries on orders, products, and pricing. The Customer Service Representative is also expected to offer excellent service by processing orders and following up on calls and emails to collect and analyze information to ensure quality expectations are met.

Requirements

1-3 years Customer Service experience.
Type 30 WPM.
4-year degree preferred.
Demonstrated experience performing extensive research to resolve complex customer inquiries
Excellent written and verbal communication skills
Previous experience in a heavy volume service environment (phone, email, internal communications) preferred.
Excellent time-management, prioritization, communication, and analytical skills.
Ability to multitask effectively.
Ability to work under targets and with deadline
Positive attitude, proactive engagement and solutions seeking
Intermediate Excel, Word, and Outlook skills

Responsibilities

Evaluates data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.
Understands the essentials of the assigned skills and applies knowledge and skills to complete a wide range of tasks.
Assists the department in meeting customer needs and reaching department expectations.
Completes required training and understand how to use tools available to recall necessary information.
Documents conversations with customers according to procedure.
Follows established procedures to meet customer needs.