Customer Service Representative I

Envision Healthcare•Conshohocken, AL

About The Position

The Customer Service Representative will serve as the primary contact for patients and attorneys to resolve problems and answer questions regarding a bill. Envision Healthcare is a leading national medical group focused on delivering high-quality care to patients when and where they need it most. You’ll find clinicians and clinical support professionals across the nation who are proud to call Envision home. We welcome teammates of every background and work in communities that reflect the racial, ethnic, gender, sexual orientation, and economic diversity of our country.

Requirements

Flexible, high achiever with ability to learn quickly and meet department goals and deadlines consecutively.
Familiarity and proficiency with the policies and procedures of the Patient Services department.
Knowledge of Medical Insurance terminology.
Strong attention to detail.
Knowledge of HIPPA requirements.
Organized, detail oriented with excellent follow through abilities.
Can handle and prioritize multiple tasks.
Reliable, team-oriented, pleasant with excellent interpersonal skills.
Excellent communication skills both on the telephone and personally.
Effective oral, written, and interpersonal communication skills.
Basic knowledge of Microsoft Office

Nice To Haves

One-year experience in a Customer Service environment preferred or equivalent experience of education and experience

Responsibilities

Handle incoming calls from patients and attorneys to resolve problems and answer questions.
Initiate collection of balances due on personal pay accounts (either Self Pay or Balance after insurance) in accordance with department guidelines.
Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
Work Patient Services’ daily legal and patient correspondence.
Be familiar with necessary client information.
Correspond directly with the collection agency representatives as needed to resolve patient concerns.
Be familiar with and understand payor and state rules and regulations.
Review Collection Status Change requests and correspond with patients regarding their collection status change.
Work internal projects.
Other duties as assigned