Customer Service Representative I -Temecula, CA
About The Position
The Customer Service Representative I at Milgard Windows & Doors, part of MITER Brands, supports builders, contractors, and homeowners by resolving warranty inquiries, coordinating service solutions, and providing clear, timely communication from initial contact through resolution. The role partners with internal teams to deliver efficient outcomes and high customer satisfaction. This is an onsite position in Temecula, California, with a Monday–Friday schedule of either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. The hourly pay range is $22.50–$26, based on experience. The role offers training and development, and potential career growth into senior customer service, dispatch/operations, or inside sales positions. MITER Brands manufactures vinyl windows and patio doors and includes the Milgard, MI Windows & Doors, and PGT Innovations brands. The company describes its environment as fast-paced, customer-focused, and team-oriented.
Requirements
- High school diploma or equivalent.
- Ability to communicate clearly, professionally, and empathetically with customers by phone and email.
- Problem-solving ability to assess customer concerns and determine appropriate next steps.
- Strong attention to detail when managing requests, documentation, and follow-ups.
- Ability to manage multiple requests, priorities, and deadlines in a fast-paced environment.
- Ability to coordinate schedules, manage appointments, and optimize technician routing to meet service timelines.
- Ability to collaborate effectively with cross-functional teams.
- Professional judgment when handling sensitive situations, payments, and customer data.
Nice To Haves
- One to three years of customer service or scheduling/dispatch experience.
- Customer service, dispatching, scheduling, or coordination experience.
- Experience in manufacturing, building materials, construction, or service industries.
- Experience with windows, millwork, or warranty processes.
Responsibilities
- Respond to customer inquiries by phone and email, communicating clearly, professionally, and empathetically.
- Assess customer concerns, determine appropriate next steps, and drive issues toward resolution.
- Validate and process warranty claims efficiently.
- Coordinate service solutions and communicate timelines and expectations to customers.
- Schedule and dispatch field service technicians across assigned regions, adjusting schedules for urgent or changing service needs.
- Manage service requests, documentation, follow-ups, and payments using internal systems.
- Coordinate with Field Service, Sales, Leadership, and Engineering to resolve customer issues.
- Manage a high-volume workload while meeting deadlines and maintaining service quality and customer satisfaction.
- Provide internal partners with complete and timely information and meet service commitments and quality standards.
Benefits
- 401(k) retirement plan with company match
- Paid time off and paid holidays
- Three medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program
- Annual Wellness Clinic
- Company-paid life insurance
- Voluntary life insurance
- Company-paid short-term disability
- Company-paid long-term disability
- Supplemental hospital indemnity insurance
- Critical illness insurance
- Accident insurance
- Tuition reimbursement
- Legal insurance
- Identity theft protection
- Pet insurance
- Team member discount program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
