Customer Service Representative I

City of Edmond

6d • $18

About The Position

The Customer Service Representative I is a full-time phone representative that
is responsible for collecting utility payments, starting new services for
residential/commercial accounts, and providing information to callers.

Utility Customer Service (UCS) employees also function as first responders
during emergencies such as inclement weather events. When emergencies arise, UCS
employees are required to work normal working hours to assist UCS in meeting
operational needs. Should an emergency arise or continue
after
normal working hours, UCS employees may be asked to provide their services on a voluntary basis
until the emergency is resolved.

Requirements

• High school degree or GED equivalent
• 12–18 months of related training and or experience, or equivalent combination of education and experience
• Experience using Microsoft Office products, including Word, Excel, and PowerPoint
• Experience with data entry
• Valid Oklahoma Driver's License and a driving record acceptable to the City's insurance carrier
• Strong interpersonal communication skills
• Ability to maintain composure while displaying patience and friendliness
• Ability to meet the required physical standards for this position
• Ability to pass extensive background process and pre-employment drug and audio screenings

Nice To Haves

• Call center experience (preferred)

Responsibilities

• Answer incoming calls from customers
• Help customers troubleshoot account issues
• Work with customers entering service requests, including on/off orders, transfers, and re-reads
• Provide information regarding billing, account balances, service rates, etc.
• Perform billing and quoting tasks for cash and non-cash deposits
• Collaborate with field representatives to coordinate service requests
• Utilize computer systems to enter data for every call
• Work during off-hours on a voluntary basis during emergencies (occasionally and upon request)

Benefits

• Generous benefits package including health, vision, and dental insurance
• Retirement plans
• Access to a dedicated primary care medical clinic [https://www.edmondok.gov/1163/Employee-Health-Clinic] at no cost to employees and covered dependents
• Sick leave, vacation days, earned time off, paid holidays, and longevity rewards
• Paid parental leave
• Potential for bilingual pay
• A tangible impact to the Utility Customer Service Department [https://www.edmondok.gov/659/Utility-Customer-Service] and residents in the City of Edmond
• A dynamic and inclusive environment where your contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees