Customer Service Representative I
Roeslein & Associates•Evans, CO
•$23 - $28•Onsite
About The Position
As the Customer Service Representative you will be the first point of contact for customers, while supporting accounting operations, including purchasing, AR/AP, and special projects.
Requirements
- High School Diploma or GED required.
- Must have a valid driver's license.
- Strong computer skills and in-depth knowledge of Microsoft Windows-based programs are required.
- Ability to effectively learn and acquire new knowledge and skills.
- Excellent organization and planning skills.
- Must be responsible and reliable. Some activities will need to be performed outside of business working hours.
Nice To Haves
- College degree preferred.
- One (1) to Three (3) years of administrative experience is preferred.
- Experience with engineering, manufacturing, and/or oil and gas environments is strongly preferred.
Responsibilities
- Resolve customer issues and complaints to full satisfaction, escalating complex matters as needed.
- Provide exceptional customer service by processing orders, tracking shipments, handling cancellations, and managing returns via phone, email, and in-person interactions.
- Identify opportunities to enhance the customer experience and communicate recommendations to management.
- Maintain accurate records of customer interactions, transactions, and related documentation.
- Represent Method Flow Products professionally by upholding company values and maintaining a positive attitude.
- Perform administrative and clerical duties, including mail distribution, file management, correspondence preparation, report generation, copying, filing, and phone system database maintenance.
- Support company operations by coordinating events and catering, assisting Accounting with Purchasing, AR/AP activities and special projects, and performing other assigned duties.
- Demonstrate strong time management, professionalism, adaptability, and change management skills.
- Build and maintain positive working relationships with co-workers, clients, vendors, and business partners.
Benefits
- Employee Stock Ownership Plan (ESOP) and 401(k)
- Medical, dental, vision, and life insurance
- Paid vacation, holidays, and sick leave
- Paid parental leave
- Education and tuition reimbursement
- Bonus opportunities based on company performance
- Mentorship from experienced professional
- Ongoing technical, safety, and leadership training
- Clear pathways for advancement across teams and disciplines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
