CUST SERVICE REP I

THE HUMANE SOCIETY OF BROWARD COUNTY INC • Fort Lauderdale, FL

21h • $0 - $16 • Onsite

About The Position

The Humane Society of Broward County, Inc., is a non-profit 501(c)(3) organization and is identified nationally as a “Leader in Animal Welfare”. We provide shelter, aid, and responsible adoptions to animals entrusted to our care, and educate the community about respect and kindness to all animals. This role assists pet owners in finding pets suitable for their lifestyle and provides information about the HSBC program and services.

Requirements

• High school diploma or general education degree (GED).
• One year of full-time customer service, clerical, or closely related work; or any equivalent combination of training and experience.
• Experience with cash handling and credit card processing.
• Proficiency in MS Office programs.

Nice To Haves

• Knowledge and understanding of animal breeds and temperament.
• Experience in conducting a basic physical examination of animals.
• Experience working with Chameleon database.

Responsibilities

• Process adoption applications, show animals to prospective adoption parents, and assist with and prepare all necessary paperwork at the time of send home.
• Assist with Front Desk operations such as greeting and directing patrons, answering questions, and answering phones.
• Educate patrons about responsible pet ownership and care.
• Enter all adoption information into the shelter management system
• Encourages solicitations from patrons in accordance with HSBC policies on a daily and as-needed basis.
• Promotes partnership with Purina and VCA.
• Manage emotionally difficult situations with strong communication skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED