Customer Service Representative I Transit Store

Capital Metropolitan Transportation Authority•Austin, TX

13h•Onsite

About The Position

This part-time role is scheduled for approximately 30 hours per week. Monday through Friday, typically from 10:00 a.m. to 4:00 p.m. The Transit Store Customer Service Representative-Transit Store reports directly to the Supervisor, Transit Store. This position is responsible for in-person retail cashier sales and customer service functions within the CapMetro Transit Store.

Requirements

High school diploma or GED required.
Two (2) years of progressively responsible customer service experience in a retail in-person sales environment preferred, with at least one (1) of those years serving in the regular capacity as a cashier.
Knowledge of the Austin Street system and a working knowledge of CapMetro services, with significant personal riding experience on CapMetro services strongly preferred.
Skill in reading and interpreting maps and directions.
Skill as a retail cashier, with experience making sales transactions at a cash register or point-of-sale system.
Ability to operate and navigate a digital mobile device with IOS and Android systems.
Ability to communicate and interact effectively with a wide range of customers, verbally and in writing.
Ability to maintain composure with customers who present difficult or irate situations.
Ability to work in a fast paced, high-volume retail environment.
Ability to establish and maintain effective working relationships.
Ability to operate personal computers, Microsoft Outlook, Word, Excel, and navigate Internet Explorer, operate company phones, copiers, faxes and standard office equipment.

Nice To Haves

Bilingual (English/Spanish) preferred.

Responsibilities

Perform as a retail sales cashier: Educate and assist customers with purchases of bus and rail passes, Reduced Fare ID cards (RDIF), MetroAccess cards, and retail merchandise.
Conduct retail sales transactions.
Adhere to strict sales and inventory procedures and controls - including accuracy of sales transactions, reconciliation of sales to inventory and daily register closeouts, and adherence to performance expectations specific to the Transit Store staff.
Issue approved Reduced Fare ID cards, including entry of data into the RFID database, taking ID photos, and producing the finished ID card.
Perform the retail sales cashier functions associated with the issuance and sale of these ID’s.
Cross-train and support cash operations functions in Treasury.
Assist customers with the claiming and retrieval of ‘lost & found’ items.
Assist customers with general bus and rail service questions, including trip planning, service changes, detours, special events, directions, fares, and literature.
Answer the Transit Store and Lost & Found telephone lines, assisting customers, taking messages, and making call-backs as necessary.
Assist customers requesting to file a comment, complaint, or suggestion.
Perform routine tasks including, but not limited to, mailing out form letters, preparing Excel spread sheets, data entry, maintaining inventory of passes and merchandise, recordkeeping, and ensuring published CapMetro literature such as pocket schedules and brochures remain stocked for customer access.
Support Capital Metropolitan Transportation Authority’s Safety Management Systems (SMS) process by following safety and security policies, considering safety in every action and reporting safety and security concerns.
Performs other duties as required and/or assigned.