Customer Service Representative I, RMV - Section V

Commonwealth of Massachusetts•Quincy, MA

17h•$54,514•Onsite

About The Position

Incumbents of positions in this series confer with agency customers and the general public by telephone, in person, or in writing. Assist agency customers and the public in applying for agency programs, services, licenses, or permits; explain agency programs, services, procedures and fees; respond to inquiries; resolve complaints or refer them to appropriate staff; process applications and other documents; may enter application data into computers; may collect and record receipt of application fees. The incumbent of this position is responsible for performing the following duties: Provide day-to-day office support in the Section 5 Department. Prepare, review and process requests for Section 5 registration plates in a timely manner. Process requests for compliance decals by reviewing applications for completeness and accuracy, determining eligibility, and processing in a timely manner. Process work task in ATLAS on a daily basis. Process request for Dealer Re-Assignment on a daily basis. Provides support to all Commercial Registration Sections departments. Resolves customer situations by providing information and assistance via telephone, in person or through email regarding proper procedures and requirements for registrations. Provides information to the general public and law enforcement agencies via telephone, in person, or email concerning Section 5 registrations. Process Registration and Title applications in order to issue Compliance Decals. Check applications for conformance with established guidelines, accept fees and complete required forms. Provide customer service in a professional, efficient and courteous manner while utilizing all available resources to resolve customer problems and inform customers of all available options. Answer telephones promptly and provide customers with necessary information in a supportive and helpful manner so customers can complete future transactions with the least amount of delay.

Requirements

Applicants must have at least (A) one year of full-time or equivalent part-time, experience in a position, the major duties of which included, cash handling and working directly with clients or customers; or experience providing information to clients, customers or the general public on services, procedures and requirements, which included entering or retrieving data using computer systems.
Applicants must agree to and successfully pass a background check of criminal justice information and satisfactory review of driving record to be eligible for this position.

Nice To Haves

A Bachelor's degree may be substituted for the required experience.
This position may require the ability to travel to various MassDOT facilities across the Commonwealth.

Responsibilities

Provide day-to-day office support in the Section 5 Department.
Prepare, review and process requests for Section 5 registration plates in a timely manner.
Process requests for compliance decals by reviewing applications for completeness and accuracy, determining eligibility, and processing in a timely manner.
Process work task in ATLAS on a daily basis.
Process request for Dealer Re-Assignment on a daily basis.
Provides support to all Commercial Registration Sections departments. Resolves customer situations by providing information and assistance via telephone, in person or through email regarding proper procedures and requirements for registrations.
Provides information to the general public and law enforcement agencies via telephone, in person, or email concerning Section 5 registrations.
Process Registration and Title applications in order to issue Compliance Decals. Check applications for conformance with established guidelines, accept fees and complete required forms.
Provide customer service in a professional, efficient and courteous manner while utilizing all available resources to resolve customer problems and inform customers of all available options.
Answer telephones promptly and provide customers with necessary information in a supportive and helpful manner so customers can complete future transactions with the least amount of delay.