Customer Service Representative I - PT - Airport
Temple Texas•Temple, TX
•Onsite
About The Position
Responsible for a variety of duties that contribute to the overall success of the fixed base operations (FBO) with the focus on providing excellent customer service and a welcoming environment. Responds to customer inquiries on the phone and in person providing airport information. Works closely with the FBO team to ensure service needs are met. Rotating schedule to include weekdays, evenings, and weekends.
Requirements
- High school diploma or equivalent
- One year of customer service experience in an airport environment or related customer service industry
- Pass an onsite airport driver’s test for driving in an Airport Operations Area
- Valid Driver License
Responsibilities
- Professionally greets all customers and visitors
- Guides customers within the airport for services
- Records customer information and preferences into the computer system
- Increases customer satisfaction by responding promptly to requests
- Prepares for incoming aircraft; ensures customer requests are fulfilled, and necessary staff is available upon plane arrival
- Receives fuel order requests and coordinates with the line service team to fulfil order
- Prepares invoices for services rendered through the X1FBO system to customers, pilots, and transients
- Communicates clearly over radio, in person, and over the phone
- Maintains neat work area at the customer service desk, the lobby, Pilot’s Lounge, and FBO amenities
- Drives as needed during special events
- Adheres to attendance policy; ensures punctuality for assigned shift
- Follows City policies, procedures, and safety guidelines
- Performs other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
