^Customer Service Representative I - PRN
About The Position
We are searching for a team-oriented, energetic individual who takes pride in providing excellent service to patients, employees, and providers to join our team at IU Health, Ball Memorial Hospital. As the Customer Service Representative for over 100+ offices, you will be the primary contact of all of IU Health in the East Central Region functioning as the information hub that answers, routes, and manages critical and non-critical calls 24 hours a day, 365 days a year. This position involves processing internal and external calls that involve screening for patient information, overhead and digital paging, documenting emergent calls, handling afterhours service calls, working as dispatch for security, and utilizing on-call schedules and providers for emergencies afterhours.
Requirements
- High School Diploma/ GED Required
- Proficiency in computers & telephone inquiries required
- Customer service experience required
- Strong verbal communicator
- Strong interpersonal skills
- Call Center experience
- High School Diploma/GED is required.
- Requires 0-3 years of relevant experience.
- Requires proficiency in Microsoft Office.
- Requires the ability to manage time effectively in a fast-paced environment.
Nice To Haves
- Knowledge of medical terminology preferred
- Medical Office/Healthcare Facility Experience Preferred
Responsibilities
- Handling Internal and External Calls
- Screening Patient Information
- Paging, Documenting and Handling Operational/Facility Needs and Emergency Procedures
- Dispatching IU Health Police
- Utilizing & Scheduling Internal and External Providers
- Providing Directory Services
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
