26-047 Customer Service Representative I or II

Chesapeake Employers' Insurance Company • Towson, MD

17d • $21 - $37 • Hybrid

About The Position

Chesapeake Employers’ Insurance Company is a purpose-driven organization dedicated to improving the lives and livelihoods of our policyholders, injured workers, team members, and the community. As a leading workers' compensation specialty insurer in the mid-Atlantic region, we take pride in being a force for good. Our 350 team members are committed to making a positive impact every day in the lives of all our stakeholders. Join our motivated, professional team as we foster a culture of values, teamwork, innovation, and collaboration. Established in 1914, Chesapeake Employers Insurance, headquartered in Towson, Maryland, has over a century of experience, a strong financial foundation, and an "A" rating from AM Best.

Customer Service Representative I
POSITION SUMMARY
Dedicated resource for answering customer inquiries regarding Chesapeake Employers’ workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers teammates.

Customer Service Representative II
POSITION SUMMARY
Dedicated resource for answering customer inquiries regarding Chesapeake Employers workers’ compensation insurance policies, claims, products and services. Serve as Chesapeake Employers’ “front-line” to the customer and provide timely, accurate and courteous responses to their inquiries. Communicate directly with agents, policyholders, injured workers, attorneys, medical providers and other Chesapeake Employers’ teammates.

Requirements

• A High School Diploma or equivalent is required.
• 1–2 years of customer service experience required.
• Excellent verbal and written communication skills required.
• Basic PC skills required.
• Knowledge of MS Office Suite is required.
• AA degree or 2–4 years’ experience in a P/C insurance industry preferred.
• 1 year of customer service experience in workers compensation insurance industry (underwriting, medical billing or claims) preferred.
• Advanced PC skills required.

Nice To Haves

• Experience in an insurance industry preferred.
• Bi-lingual preferred.
• WCP or equivalent preferred must be obtained within first year in the position.
• Fluency in Spanish verbal and written communication preferred.

Responsibilities

• Demonstrate expertise in assigned skillsets.
• Provides front line "first class" service to all internal and external customers.
• Answers customer concerns regarding information on rates, policies, and claim status to injured workers, attorneys, agents, and medical providers.
• As a teammate of Chesapeake Employers, we must safeguard the privacy and security of our clients' information. This means following Chesapeake Employers privacy and information security policies and procedures. If you notice any unusual or suspicious activity, you must report it immediately. As part of your normal job duties, you may come across sensitive or confidential information and are responsible for keeping our data secure and confidential.
• Actively supports the company strategies and department goals by accomplishing tasks as assigned.
• Contributes to the achievement of established department goals and objectives; adheres to department policies, procedures, quality and safety standards, and consistently exhibits Chesapeake’s Values and Behaviors.
• Performs other duties as assigned.
• Proficient in all queues and mailbox actions.
• May provide coaching for CSR I’s.

Benefits

• health, vision, and dental coverage
• a robust PTO plan
• an 8% employer contribution to retirement regardless of team member contribution
• educational assistance
• opportunities to participate in team member appreciation events
• STD, LTD and group life insurance 1X a team members salary
• free tickets to community attractions
• flexibility to thrive in a hybrid work environment
• opportunity to participate in development and volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED