Customer Service Representative I or II - Subsite Electronics

The Toro Company•Perry, OK

11d•$21 - $24•Hybrid

About The Position

Subsite Electronics, a division of The Toro Company located at the Ditch Witch campus in Perry, Oklahoma, provides underground construction professionals with a comprehensive suite of electronic products. This role supports the marketing of Subsite® Electronics equipment and parts by building and maintaining positive business relationships with existing and potential customers. The position involves liaising with customers to provide product and service information, assisting with resolutions, and ensuring high customer satisfaction and excellent service standards.

Requirements

Ability to maintain a positive, professional attitude while working in demanding situations.
Ability to multi-task in a fast-paced environment and build sustainable relationships of trust through open and interactive communication.
Demonstrate effective verbal and written communication skills.
A minimum of 1-5 years on the job Subsite, Ditch Witch or related field experience.
High School Diploma or equivalent, advanced education preferred.
This role involves independently moving 50-70 lb. equipment while unboxing cases for the repair team.
Possess a valid Driver’s license along with a safe, strong driving record.
Essential computer skills with experience in SAP, Microsoft Office Suite (Microsoft Word, Excel, Power Point and Outlook) preferred.
Willing to work extra hours, evenings, weekends & Holidays with little or no notice.
Build sustainable relationships of trust through open and interactive communication.

Nice To Haves

Associate degree or Professional Certification in related Technical/Business field (for Customer Service Representative I or II)
High School diploma or equivalent with a minimum of 1-5 years on the job Subsite, Ditch Witch or related field experience (for Customer Service Representative I)
High School diploma or equivalent with a minimum of 5 years on the job Subsite, Ditch Witch or related field experience (for Customer Service Representative II)

Responsibilities

Manages a large volume of incoming calls, emails, and Instant Messages.
Acquires knowledge to identify and assess customer needs, and to provide accurate, valid, and complete information.
Assists with discrepancy resolution for customers and follow-up to ensure resolution, with the ability to authorize returns.
Generates parts orders from emails, faxes, telephone calls, and notes, potentially with guidance.
Assists in planning shipments based on the availability of finished goods.
Communicates and collaborates with various internal groups (Quality department, Inventory Reconcilers, Logistics coordination, etc.) to resolve customer issues.
Operates a company vehicle to transport products to a customer or shipment location (e.g., freight hub) as needed.
Maintains an active and valid driver's license.