Customer Service Representative I OCC

Skokie Park District • Skokie, IL

7d • $16 - $17 • Onsite

About The Position

The Customer Service Representative is responsible for providing excellent customer service to the patrons of the Skokie Park District that either walk-in or telephone. Greets internal and external customers, processes registrations, provides information about District programs, facilities and events. Answers the telephones in a professional manner. Preferred availability: Monday, Wednesday and Friday; from 8:15 am - 12:00 pm.

Requirements

• Must be an adult 18 years of age.
• Must posses a High School Diploma or equivalent (GED).
• Must have proficient computer skills and be able to use office software.
• Must possess excellent verbal and written communication skills and outstanding customer service skills.
• Must be able to obtain and keep current CPR and AED certification.

Nice To Haves

• Preferred availability: Monday, Wednesday and Friday; from 8:15 am - 12:00 pm.

Responsibilities

• Processes program registration through the RecTrac registration system.
• Process program and facility registrations, passes, permits and sales specific to facility.
• Process end of shift paperwork and receipts, manage transactions including cash, checks, credit cards and Skokie Park District gift cards.
• Maintain the cleanliness of the front desk and display area.
• Communicates with the Customer Service Supervisor, custodial staff, and Facility Manager with regard to activities and events, specific set-ups and special considerations.
• Answer incoming telephone calls and handle inquires with regard to Skokie Park District programs and events.
• Assist supervisors and staff members with various office jobs as needed.
• Greet and communicate with customers in a courteous and professional manner.
• Responsible for following proper recycling procedures.
• Attend mandatory staff meetings and trainings as assigned.
• Opens, closes and secures facility following written procedures and/or checklists.
• Performs other duties as assigned.
• Incorporates the District's core values of commitment, service, integrity, inclusiveness, openness, innovation and environmental stewardship in all work performed.
• Adheres to and actively enforces the safety responsibilities and safety procedures as outlined in the District's Safety Manual and overall risk management program.

Benefits

• This job falls in paygrade PT4.
• The target hiring range for this position is $16.00 depending on qualifications.
• A link to our part-time wage scale can be found here: https://www.skokieparks.org/part-time-wage-scale/

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED